I am a first time customer of Honest11. Toward the end of my 1,450 mile trip from New Hampshire to Daytona Beach, I noticed the dreaded grinding sound of brakes in need of attention. Shuttering with each tap of my brakes, I managed to safely complete my journey. The next morning I chose the first 5-star rated auto repair shop i could find on Google. It was extremely fortunate for me that I chose Honest-1; they were ample to squeeze me in the very next morning. I was immediately impressed at the cleanliness of the shop, the politeness of the staff, and the expertise of the mechanics. During my visit I was equally impressed by subsequent updates of what the mechanics found, the solutions they recommended, the options they offered, and the anticipated cost of each. Although I did not avail myself of it, I was also impressed that Honest-1 offered to shuttle me back to my residence and pick me up when the work was concluded, both at no cost. This is a first class, highly professional organization. I do not have a single complaint, BUT I do have a VERY positive experience to report. 5 Stars? Nonsense. They deserve 10 Stars!