Honest-1 definitely worked with me to get done what I needed to have done. I realized after I left that they had done 1 extra service that I didn't need to have done, but this was a misunderstanding 100% and I was still satisfied with the price. The first issue I had was that I was told I would have a loaner car if the vehicle was not repaired that day. At the end of the day it was not repaired and they told me that I would have the loaner the next morning. I waited all day and still had nothing. Finally the following day my car was completed and I picked it up. However, when driving home, my A/C did not work suddenly. I called and they asked if I wanted to bring the car back in to get it working again. I agreed and returned. When I arrived, I was quite ill from being in the extreme heat from my vehicle and sweating profusely. They immediately took in my vehicle, and SHOCKINGLY admitted that they had made a mistake during their testing and the A/C failure was their fault and they fixed it. They easily could have lied and I would have believed it, but in this case they lived up to their name, Honest. I know accidents happen and I don't know what else they could have done, but after getting so ill from the experience and being left believing that I would have a loaner car,, I felt everything was still lacking at the end. I do have to end with respecting the honesty of their mistake as well as working with me on the price, otherwise this would have been 1 star.