So, Honest-1 has been hounding me for a review for the past couple of days, since I picked up my car from them after having no actual work done on it. The good: "Thanks for not charging me a $200 diagnosis fee, even though you still did the end to end inspection, *even though* I only asked you to replace 2 specific things on my vehicle." The rest: Once the car was given the once over, I was presented with a laundry list of issues that my car needed done. The grand total was north of $15,000. I picked the 2 items that I wanted done, and approved those charges. Instead of doing what I wanted, I was asked "well, what's your *budget*?" Sorry, my budget is what I told you I wanted done. It's not some number that you need to build your kid's college fund from. After I pushed back on a "budget", I was given a rather long text response from them: "With the high mileage, keep in mind ... Many shops will not take on these vehicles because they can cause us as many problems as this vehicle causes you. You may have more than one problem with your vehicle. As we start working on your vehicle, things may break simply because of age or mileage that we cannot be held responsible for. Our technicians are very good and they take their time but things happen. We estimated as well as we can but you need to be prepared for other costs. Even after we are done, you might pick up the car and other conditions may arise. We will help you with those conditions if we can." At that point, I decided that it was time to remove my vehicle from their custody. I found a different chain that would do the work I asked them to do, for about $1000 less. That price difference seems to be a theme, as well. It's about 1/3 more than the other place I go to, and is consistent on other repairs listed, as well. So, not only is it an extremely high pressure sale, with a "how much money are you planning to give us", but they overcharge for it, as well. I do not plan on ever talking, dealing, or interacting with them ever again. And, I was planning on not leaving a review, because there really was no point. But, they *really* asked for one. Have a wonderful day, and a great new year.
Dear Sean, Thank you for taking the time to share your experience with Honest-1. We appreciate your honest feedback, and we're sorry to hear that your visit did not meet your expectations. Firstly, we're glad to hear that you appreciated not being charged a diagnosis fee and that you found our technicians thorough in their inspection. We strive to provide transparent and fair services, and we regret that your overall experience fell short. We understand your frustration regarding the presented list of issues and the quote exceeding your budget. We apologize for any miscommunication that may have occurred during the process. Our intention is to provide our customers with a comprehensive overview of their vehicle's condition, but we understand that it's crucial to respect the customer's preferences and budget constraints. We take your concerns seriously, and we appreciate the opportunity to address them. Your feedback regarding pricing has been duly noted, and we will review our pricing structure to ensure that it aligns with industry standards and remains competitive. We're sorry to hear that you chose to take your vehicle elsewhere, but we respect your decision. We're always working to improve, and your insights help us do that. If there's anything more specific you'd like to share or discuss, please feel free to reach out to us directly. 386-898-0774 We value your feedback and hope that you give us a chance to make amends in the future. Thank you for bringing this to our attention, and we wish you the best with your vehicle maintenance. Sincerely, Jeff Honest-1 Auto Care
- Honest-1 Auto Care Daytona Beach