I have a VW Atlas and brought it to Honest 1 Auto shop by recommendation from Carmax to get my oil changed. The first time, everything was great and we were in and out in 45 mins. The next time, I expected the wait to to be about the same but ended up waiting over an hour and a half with my kids and no word from them as to why or when it would be done. The guys working tried to make up for it by giving us a discount, but when I got home I realized that they didn’t even fill my windshield wiper fluid. That was small enough and with the discount last time, I thought we’d go back one more time for an oil change - scheduled for today at 8 am..... and my husband is still there with my car 2.5 hours later. Very unprofessional to make people wait that long for an OIL CHANGE. We will not be coming back here and I suggest that you don’t either unless you don’t mind waiting forever and not even getting a complete job.
We are very sorry we did not meet your expectations. We do not usually have these kinds of issues and never twice to the same person. We usually do a much better job communicating delays. I am sorry that we did not do that in this situation.
- Honest-1 Auto Care Daytona Beach